Contact Us/Refund Policy

For inquiries related to the purchase of materials or the status of your order, please contact Gilmore Global at iicrc@gilmore.ca or call us at 1-800-795-6661.

Returns and Cancellations

What is your physical (book) refund policy?

• You have thirty (30) days from your order date to return Products for a refund of the purchase price you paid.
• You are responsible for the initial shipping cost and all return shipping costs. No refunds will be issued for shipping costs.
• To be eligible for a full refund:
• Products must be returned in the original shrink-wrap and in saleable condition.
• Use care when packing Products for return shipment. Pack tightly in a sturdy box.
• Returned Products that are damaged upon receipt will not be refunded.
• Products being returned should be insured by you for your protection.
• Returning products must be pre-approved and accompanied by a completed Returning Materials Authorization (RMA) form. The absence of this form may result in delay or refusal of refund. To secure your RMA form, please contact iicrc@gilmore.ca toll free in North America 1-800-795-6661

What is your digital product refund policy?
All digital product purchases are non-refundable.

How do I request a refund?
To request a refund, please contact iicrc@gilmore.ca toll free in North America 1-800-795-6661

How do I cancel my order?
You can submit a request to cancel your order on the same day the order was placed. Please note that your request may not be able to be approved because your order has already been shipped. Please contact iicrc@gilmore.ca toll free in North America 1-800-795-6661 to submit a request to cancel your order. If your order cannot be cancelled, you will get an email notification when the order is shipped.

When will my credit appear on my credit card?
Your refund credit will appear on your card 5 to 7 days after we receive your returned item.